Ibet2u Privacy Policy – Your Personal Data Protection

1Introduction and Scope of This Policy

Ibet2u is an online wagering platform serving the entertainment needs of Malaysian players. We understand that your trust in us starts with how we handle your personal information. This Privacy Policy is designed to give you full clarity on our privacy practices.

This Privacy Policy applies to all users who access the ibet2u website at https://ibet2u.pro, including visitors without an account, registered members, and anyone who interacts with any of the services or content we offer. This policy covers all data collected through the website, mobile app, live chat, email, and any other official ibet2u communication channels.

2Personal Information We Collect

Ibet2u collects information necessary to provide a secure, fair, and legally compliant service. The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. ibet2u does not collect sensitive information such as medical records, religious beliefs, or political views.

3How We Use Your Information

The personal data you provide to ibet2u is used solely for legitimate and clearly stated purposes. We use your information for the following:

• Account management: Create, verify, and maintain your user account securely.
• Transaction processing: Manage deposits, withdrawals, and all financial transactions on the platform accurately and promptly.
• Identity verification (KYC): Comply with anti-money laundering (AML) requirements and minimum age verification.
• Platform security: Detect and prevent fraud, unauthorised access, and suspicious activity.
• Customer support: Handle your enquiries, complaints, and support requests more effectively.
• Service improvement: Analyse usage patterns to improve the overall user experience.
• Marketing communications: Send promotional information and exclusive offers — only if you have given your consent to receive them.
• Legal compliance: Meet reporting and compliance obligations to the relevant authorities when required.

4Information Sharing and Disclosure

Ibet2u maintains a strict data protection policy. We does not sell your personal information to any third party. However, there are limited situations where data sharing is necessary to enable us to deliver services to you:

• Payment providers: Required financial data is shared with registered payment processors such as local banks and e-wallet providers to facilitate your transactions.
• Technology service providers: Our technical partners who help operate the platform, such as cloud hosting providers and cybersecurity services, are bound by strict confidentiality agreements.
• Regulatory authorities: ibet2u may be required to disclose certain information to law enforcement authorities or regulatory bodies when mandated by Malaysian law.
• Game providers: Basic account information may be shared with third-party game providers operating on the ibet2u platform solely for the purpose of game session management.

5Data Security Measures

The security of your personal data is our top priority. ibet2u continuously invests in security infrastructure to ensure your information is always protected against any threats.

Key security measures we have implemented include:

• Data encryption in transit: All communication between your browser and ibet2u servers is protected by 256-bit TLS/SSL encryption.
• Data encryption at rest: Sensitive information such as passwords and financial data is stored in encrypted form using robust hashing algorithms.
• Layered access controls: Access to user data is restricted to authorized personnel only and recorded in detailed audit logs.
• 24/7 security monitoring: Our automated monitoring system detects and alerts the security team of any suspicious activity in real time.
• Regular security testing: ibet2u conducts regular penetration testing and security audits to identify and address any vulnerabilities.
• Two-factor authentication (2FA): Two-factor authentication is available for all user accounts as an additional layer of protection during login.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. We encourage you to do your part by using a strong password and never sharing your account details with anyone.

6Cookies and Tracking Technologies

Ibet2u uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Required Cookies (Strictly Necessary): These cookies are required for core platform functions such as login session authentication and security. They cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform so we can improve functionality and user experience.
• Functional cookies: Save your preferences such as language and display settings so you do not need to reset them on every visit.
• Analytics cookies: Collect statistical data on website traffic to help us make better improvement decisions.

You can manage or block cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality of some parts of the ibet2u platform.

7Your Rights Over Personal Data

As an ibet2u user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

8Data Retention Period

Ibet2u retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we retain certain data for defined periods based on legal and regulatory requirements:

• Financial transaction records: Stored for a minimum of 7 years in compliance with the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Identity verification documents (KYC): Stored for 5 years after account closure for regulatory compliance purposes.
• Communication & support logs: Stored for 2 years for reference in the event a dispute arises at a later date.
• Technical data & security logs: Stored for 1 year for security investigation and fraud detection purposes.

Once the specified retention period has lapsed, your data will be securely deleted or anonymised from our systems in accordance with industry-standard procedures.

9Links to Third-Party Websites

The ibet2u platform may contain links or integrations with third-party websites or services, including game providers and payment channels. Once you leave the ibet2u platform and access an external website, our Privacy Policy no longer applies.

Ibet2u is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of each website you visit independently to understand how they manage your data.

10Child Protection

Ibet2u is a platform exclusively for adults aged 18 years and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we find that we have inadvertently collected data from underage individuals, we will take immediate steps to delete that information and close the relevant account. If you believe your child has registered or provided data to ibet2u, please contact us immediately at [email protected] for prompt action.

11Changes to This Privacy Policy

Ibet2u reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. All changes take effect immediately upon publication on this page.

For significant changes, ibet2u will endeavour to notify you via an in-platform notice or your registered email before the changes take effect. The "Updated" date at the top of this page will always reflect the latest revision date.

Your continued use of the ibet2u platform after any changes to this Privacy Policy are published will be considered your acceptance of the amended terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the ibet2u privacy team is ready to assist you.